Privacy Policy

1. Introduction

Welcome to the Privacy Policy of northernreelsgame.com ("we," "our," or "us"). We are committed to protecting the privacy and security of Canadian players who use our free social entertainment platform. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.

By accessing or using northernreelsgame.com, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our platform.

2. Information We Collect

2.1 Information You Provide Directly

When you use northernreelsgame.com, we may collect the following information that you provide directly:

• Account Information: Username, email address, and date of birth (to verify you are 18 years or older)
• Profile Data: Display name, avatar preferences, and account settings
• Communication Data: Messages you send to our support team at support@northernreelsgame.com
• Feedback and Survey Responses: Any feedback you choose to provide about your experience

2.2 Information Collected Automatically

When you access our platform, we automatically collect certain technical information:

• Device Information: Browser type, operating system, device type, and screen resolution
• Usage Data: Pages visited, features used, time spent on platform, and gameplay statistics
• IP Address and Location: General geographic location (country/province level only) to verify Canadian access
• Cookies and Similar Technologies: As detailed in our Cookie Policy
• Game Progress: Scores, achievements, leaderboard positions, and virtual credits (no real-world value)

2.3 Information We Do NOT Collect

Because northernreelsgame.com is completely free, we do NOT collect:

• Credit card or payment information
• Banking details or financial data
• Social insurance numbers or government IDs
• Any information related to real-money transactions

3. How We Use Your Information

3.1 Primary Purposes

We use the information we collect for the following purposes:

1. Provide the Service: To operate northernreelsgame.com, display your gameplay, and maintain your account
2. Age Verification: To ensure all users are 18 years or older in compliance with responsible entertainment practices
3. Personalization: To customize your experience with seasonal aurora events and tailored content
4. Leaderboards and Social Features: To display rankings, achievements, and community engagement
5. Security and Fraud Prevention: To protect against unauthorized access, abuse, and maintain platform integrity
6. Customer Support: To respond to your inquiries and provide assistance
7. Platform Improvement: To analyze usage patterns and improve our aurora-themed slot experience
8. Legal Compliance: To comply with applicable Canadian laws and regulations

3.2 Marketing and Communications

We may use your email address to send:

• Account-related notifications and security alerts
• Information about new aurora-themed features and seasonal events
• Updates to our Terms, Privacy Policy, or Cookie Policy
• Reminders about responsible entertainment practices

You can opt-out of promotional emails at any time by clicking the unsubscribe link or contacting support@northernreelsgame.com.

4. How We Share Your Information

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Period.

4.2 Limited Sharing

We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who help us operate the platform (hosting, analytics, security) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or legal process, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with advance notice to users
• With Your Consent: When you explicitly authorize us to share specific information

4.3 Public Information

Certain information is publicly visible on northernreelsgame.com:

• Your username/display name on leaderboards
• Your scores and achievements in community features
• Public profile information you choose to display

5. Data Security

5.1 Security Measures

We implement industry-leading security measures to protect your information:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted
• Secure Servers: Data is stored on secure servers with restricted access
• Two-Factor Authentication (2FA): Optional additional account protection
• Regular Security Audits: Independent third-party security assessments
• Employee Training: Strict data handling protocols for all team members
• Access Controls: Limited access to personal data on a need-to-know basis

5.2 Your Responsibility

Please keep your account credentials secure. We recommend:

• Using a strong, unique password
• Enabling Two-Factor Authentication
• Not sharing your account with others
• Logging out on shared devices

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

• Active Accounts: Data retained while account is in use
• Inactive Accounts: Accounts inactive for 2+ years may be deleted after notice
• Deleted Accounts: Most data deleted within 30 days; some data retained for legal compliance (e.g., age verification records)
• Legal Requirements: Certain data retained longer if required by Canadian law

7. Your Privacy Rights

7.1 Access and Control

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Data Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

7.2 Exercising Your Rights

To exercise any of these rights, contact us at support@northernreelsgame.com. We will respond within 30 days. You may need to verify your identity for security purposes.

8. Children's Privacy

northernreelsgame.com is intended for individuals 18 years and older. We do not knowingly collect information from anyone under 18. If we discover that we have inadvertently collected data from someone under 18, we will delete it immediately. If you believe we have collected information from a minor, please contact us at support@northernreelsgame.com.

9. International Data Transfers

While northernreelsgame.com is designed for Canadian players, our service providers may process data outside Canada. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by privacy regulators
• Adequacy decisions recognizing equivalent privacy protection
• Binding corporate rules for intra-company transfers

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

11. Third-Party Links

northernreelsgame.com may contain links to third-party websites (e.g., BeGambleAware, GamCare). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or prominent notice on the platform
• Provide a reasonable period for you to review changes before they take effect

Your continued use of northernreelsgame.com after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@northernreelsgame.com
• Subject Line: "Privacy Inquiry"
• Response Time: We aim to respond within 48 hours

14. Canadian Privacy Laws

northernreelsgame.com complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to protecting your privacy in accordance with these standards.

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